Zero Tolerance Policy

1 Substance Use

Horton Coles Transportation operates a strict drug and alcohol-free workplace. The following are strictly prohibited at all times:

• Operating any company vehicle under the influence of alcohol, illegal substances, or impairing medications
• Possession or use of alcohol or illegal drugs while on duty
• Refusal to submit to a required drug or alcohol screening

2 Abuse, Harassment & Discrimination

All passengers, caregivers, and colleagues are entitled to be treated with dignity and respect. The following will not be tolerated under any circumstances:

• Physical, verbal, or emotional abuse of any passenger or staff member
• Harassment of any kind, including sexual harassment
• Discrimination based on race, ethnicity, religion, gender, age, disability, or any other protected characteristic
• Intimidating, threatening, or demeaning language toward any individual

3 Passenger Safety Violations

The safety of our passengers is non-negotiable. The following behaviors are strictly prohibited:

• Reckless or unsafe driving of any kind
• Use of a mobile phone or other electronic device while operating a vehicle
• Failure to properly secure a wheelchair or mobility device before transport
• Transporting unauthorized individuals in company vehicles
• Abandoning a passenger at any point during a scheduled trip

4 Theft & Dishonesty

Horton Coles Transportation maintains a culture of integrity and trust. The following are strictly prohibited:

• Theft of any kind from passengers, caregivers, or the company
• Falsification of trip records, mileage, or any company documentation
• Misrepresentation of credentials, certifications, or employment history

5 Privacy & Confidentiality Violations

All passenger information is confidential and protected. Drivers and staff are prohibited from:

• Sharing or disclosing any passenger's personal, medical, or trip information
• Photographing or recording passengers without explicit consent
• Discussing passenger information with unauthorized individuals

6 Reporting & Enforcement

Any violation of this policy should be reported immediately to Horton Coles Transportation management. All reports will be taken seriously, investigated promptly, and handled with confidentiality. Retaliation against anyone who reports a violation in good faith will not be tolerated. Violations may result in immediate suspension, termination, and referral to appropriate authorities where applicable.